Terms of Service

These Terms of Service govern your use of the website located at https://ziitia.com and any related services provided by ZIITIA Technologies LLC.

By accessing https://ziitia.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by ZIITIA Technologies LLC.

ZIITIA Technologies LLC reserves the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on October 28, 2024.

Description of Service

ZIITIA Technologies LLC offers an online car-sharing platform that connects vehicle owners with travelers and local residents, seeking to reserve these vehicles. By accessing or using our services, including communicating with us or other ZIITIA Technologies LLC users, you agree to comply with and be legally bound by the provisions of these Terms of Service, whether or not you become a registered user of the services provided by us.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;

2. remove any copyright or other proprietary notations from any materials and software on this website;

3. transfer the materials to another person or “mirror” the materials on any other server;

4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service ZIITIA Technologies LLC provides;

5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

6. use this website or its associated services in violation of any applicable laws or regulations;

7. use this website or its associated services while under the age of 21;

8. use this website in conjunction with sending unauthorized advertising or spam;

9. harvest, collect, or gather user data without the user’s consent; or

10. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to ZIITIA Technologies LLC and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by ZIITIA Technologies LLC at any time.

User-Generated Content

You retain your intellectual property ownership rights over the content you submit to us for publication on our website. We will never claim ownership of your content, but we require a license from you to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

At our sole discretion, we may allow you to post, upload, publish, submit, or transmit content through our services, such as photos of yourself and your vehicle(s), reviews, feedback, and descriptions of yourself, your vehicle, or your trip. By making content available on or through our services, you grant us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, use, view, copy, adapt, modify, distribute, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such content on, through, by means of, or to promote or market our services. Please note that ZIITIA Technologies LLC does not claim any ownership rights in any such content, and nothing in the hereby Terms of Services will be deemed to limit any rights you may have to use and exploit any such content.

Please note that we cannot be held liable for the conduct of our users. We strive to protect our platform with reasonable measures, mainly designing various layers of verifications and high-quality filters, however, we cannot guarantee a perfect customer experience. We are not liable for any fraudulent users and their actions; any such users violate the hereby Terms of Service and will be permanently removed from our platform.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences, and our Privacy Policy.

Change of Name

To change your name on your ZIITIA Technologies LLC account, please submit a ServiceNow (SNOW) Ticket from your personalized inbox. Our team of experts will follow up with you to ensure that you receive the best possible service.

Account Creation and Management

In order to use our services you need to create an account. Any information provided needs to be accurate and updated if necessary. Customers are liable for maintaining their accounts and are fully responsible for all activities occurring under their accounts. Should anybody gain unauthorized access to your account, you need to notify us immediately. ZIITIA Technologies LLC is not liable for any loss or damage arising from failure to maintain the confidentiality of your account.

You can create your ZIITIA account by providing your first and last name, email address, and setting a password. As a guest, you will be required to share additional personal information when booking a vehicle. Likewise, when listing a vehicle as a host, you must provide further details about yourself and your vehicle(s), if applicable. It is essential to offer accurate, up-to-date, and complete information during registration, booking, and/or listing processes and to maintain the accuracy of your ZIITIA account. Based on the details you provide, we may impose extra requirements for booking a trip (e.g., supplying a deposit, adding a secondary payment method, purchasing a specific protection plan, or other stipulations).

Fees and Taxes

The fees charged for using our services will be charged during the checkout process. Please note that before submitting your request you will have to confirm the trip’s cost. By providing a payment method you authorize us to store your payment credentials for future use if you owe any money. You grant ZIITIA Technologies LLC permission to use stored payment credentials for outstanding balances, including trip costs, host fees, and guest fees.

ZIITIA Technologies LLC will utilize all legally available methods to collect outstanding amounts, including engaging collection agencies or legal counsel. ZIITIA Technologies LLC or the collection agencies it retains may report information about your account to credit bureaus. Consequently, late payments, missed payments, or other defaults on your account may appear on your credit report. Delinquent accounts or chargebacks will incur fees and/or charges related to the collection of delinquent accounts or chargebacks, including but not limited to collection fees, convenience fees, and/or other third-party charges.

In specific jurisdictions, we may facilitate the collection and remittance of certain taxes from or on behalf of guests or hosts, based on current and future tax regulations, including marketplace facilitator or car-sharing regulations. Any taxes collected and remitted by ZIITIA Technologies LLC, if applicable, will be visible and separately stated for both guests and hosts on their respective trip-related documents and invoices. When ZIITIA Technologies LLC is facilitating the collection and remittance of taxes, hosts are not allowed to collect the same taxes on the services in relation to their vehicle sharing in that jurisdiction.

Rental Policies and Guidelines

ZIITIA Technologies LLC offers free car delivery for rentals within a 10-mile distance between the host's car and the guest's pick-up location. If the distance exceeds 10 miles, the host receives a delivery fee of $1 per mile for both pick-up and drop-off. Guests may return their rental car to the host before the scheduled drop-off date, in which case they can claim a refund of 50% of the rental fees for the remaining rental duration.

ZIITIA Technologies LLC offers three categories of rental fees to accommodate different guest needs and timelines, mainly regular rent, rush-hour rent, and extra rush-hour rates. These fees ensure that hosts deliver cars to guests at the specified delivery location, day, and time.

The regular rent rate is the standard car rental rate per day, guaranteed for each guest who requests a car reservation no later than 48 hours before the desired rental start date. Hosts can modify regular rent rates at any time, but such changes cannot affect active rentals or existing reservations.

The rush hour rent rate applies to guests who request a reservation between 48 hours and 12 hours before the desired rental start date. This rate accommodates last-minute reservations while still ensuring car delivery at the agreed-upon location, day, and time. Similar to the regular rent rate, hosts can modify rush hour rent rates at any time without affecting active rentals or existing reservations.

The extra rush hour rate applies for guests requiring a reservation between 12 hours and 6 hours before the desired rental start date. This rate is capped at 150% of the rush hour rate to account for the extremely short notice. Hosts must deliver the car within 12 hours after the reservation is made. Although the extra rush hour reservation option is not available on the car search page, ZIITIA Technologies LLC can facilitate it on behalf of guests in cases of contingent car reservation needs.

Guests can choose between two rental fee payment options, namely Pay Now for discounted fees at the time of reservation or Pay Later for standard fees paid before the scheduled rental start date. Rental deposits are required for the Pay Later option, with guests paying a deposit equivalent to a 1-day rental, no later than 48 hours before the scheduled pick-up date. The outstanding rental costs, after paying deposit, must be paid no later than 12 hours before the scheduled pick-up date. Guests can also purchase additional rental insurance, roadside assistance, or ZIISave as add-ons during or after making a reservation. All guests and hosts must have and maintain valid auto insurance during the car reservation.

Please note that ZIITIA Technologies LLC strongly discourages engaging in practices that inflate rental fees, such as profiteering. We promote fair and transparent transactions for the benefit of all parties involved in the rental process.

Protection and Membership Benefits

ZIITIA Technologies LLC provides guests with protection plans for those that meet or exceed minimum requirements, ensuring a secure rental experience. Additionally, guests can improve their ZIIScore, which can be converted into additional payments, rental discounts, or ZIITIA Technologies LLC gift cards, by renting or hosting more often. Subscribing to ZIIPass for $14.75 per month offers guests additional discounts on rental costs and an improved ZIIScore.

Reservation Modification

Guests can modify car reservations under specific conditions, such as shifting, elongating, or cutting back the rental period. Reservation modifications depend on the availability of the requested dates and are limited to three times per rental.

Guests must initiate modifications no later than 48 hours before the scheduled pick-up or drop-off date, maintaining a minimum 48-hour interval between the modification date and the new rental start or end date. The new rental end date cannot be later than one week after the initially scheduled drop-off date, and the total rental cutback is limited to 50% of the initially scheduled rental duration.

The modification fees for reservation modification are as follows: $30 for a rental shift if more than 96 hours before rental starts, $40 if between 72 and 96 hours before rental starts, and $60 if between 48 and 72 hours before rental starts. Rental elongation is complimentary, while rental cutback results in guests forfeiting 50% of the rental fees for the cut-back rental time.

Guests cannot modify active rentals.

Rental Interruption

Rental interruptions apply to active rentals and may result from factors like mechanical faults or auto accidents. Guests must report rental interruptions within three hours by submitting a SNOW Ticket. Guests and ZIITIA Technologies LLC will work together to bring the rental car back to service.

ZIISave-subscribed guests receive replacement cars during the interrupted rental period. If there's a delay exceeding 24 hours in finding a replacement car, guests receive a 50% prorated refund of rental fees for the interrupted rental duration.

Interruptions caused by vehicle mechanical faults impact hosts ZIIScore. Hosts must ensure that rental cars are in excellent condition. Interruptions caused by auto accidents impact guests ZIIScore.

Disclaimer and Limitations of Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, ZIITIA Technologies LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall ZIITIA Technologies LLC or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if ZIITIA Technologies LLC or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

ZIITIA Technologies LLC makes no warranties or representations about the accuracy or completeness of the site’s content or the content of any websites linked to this site and assumes no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content and materials, (2) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the site, (3) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from the site, (5) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party, and/or (6) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the site.

ZIITIA Technologies LLC does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

In no event will ZIITIA Technologies LLC or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Please note that we will not be held liable in the event of an accidental data breach, or intentional abuse by a third party.

Terms Specific for Guests and Hosts

Guest: Driver's License Confirmation

All new guests are required to provide an active driver's license, which must be valid throughout the entire rental duration. Final confirmation of the guest's reservation depends on the verification of the driver's license provided by the guest during the reservation. A guest's reservation may be canceled, and reservation fees refunded, if the guest's driver's license has expired or cannot be verified. ZIITIA Technologies LLC strongly recommends that guests provide a valid driver's license. Names on the guest's personal information must match those on the driver's license. Registered guests are not required to provide driver's license information during reservation but must ensure that their driver's licenses remain active.

Guest: Financial Obligations for Vehicle Damage

The guest who booked the trip is financially liable for all physical damage to or theft of a booked vehicle during a trip, in addition to any extra costs and fees resulting from any type of damage to the vehicle, regardless of fault. This responsibility applies whether or not the guest has their own auto insurance. When booking a vehicle on ZIITIA Technologies LLC, you agree that if any damage occurs to the booked vehicle during the trip, you will cooperate with us to make a claim for coverage under any applicable insurance policy for the loss.

Guest: Vehicle Usage

When booking a vehicle on our platform, you must use the vehicle solely for personal purposes and not for any commercial activities, unless you have obtained express written permission from us in advance. You may not access a vehicle before the trip starts, and you must return the vehicle on time and to the correct location. You must present the host with a current, valid driver's license. You must exercise reasonable care while using the vehicle. You are required to operate the vehicle safely and in compliance with all applicable laws, including speed limits and prohibitions on impaired or distracted driving. If ZIITIA Technologies LLC has any concerns about your use of a vehicle, we may terminate your trip at our discretion and require the return of the vehicle, including recovering the vehicle on behalf of the host.

You are required to wear seat belts during the operation of the vehicle and ensure that all passengers wear seat belts. You are also required to comply with any laws or regulations regarding child safety seats and other protections for children. You must not leave the car unlocked or with the keys unsecured. You must not engage in any prohibited uses with any vehicle you book through the Services. The list of prohibited uses is not exhaustive. If you have concerns about your planned use, please contact our help center. If you misuse a vehicle, you will be fully financially responsible for any related claims, loss, or damage. Guests also acknowledge that using a vehicle in a prohibited manner or otherwise breaching the agreement may lower available liability coverage to legal minimum limits or nullify coverage and may furthermore nullify any comprehensive or collision protection.

Guest: Vehicle Condition

You understand that the vehicles offered through our platform are owned by third parties. Each host is responsible for complying with all legal requirements and maintaining their vehicle(s) in a safe and roadworthy condition. Please complete a visual inspection before using the vehicle. If you discover damage during your initial inspection, you should upload photos of the pre-existing damage at the start of your reservation as described on our website to ensure you are not held responsible for pre-existing damage. If you discover damage during your initial inspection and fail to report it, we may assume that the damage occurred during your reservation period. If, after your initial inspection, you believe that the vehicle is not safe to drive, please do not use the vehicle, instead, reach out to us immediately by submitting a SNOW Ticket.

Guest: No Responsibility Acknowledgment

You acknowledge that ZIITIA Technologies LLC is not responsible and shall not be liable for the safety, roadworthiness, or legal status of any vehicles shared through our platform beyond our policies that require hosts to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads, not subject to a missing or stolen vehicle report, have a clean title, not subject to any applicable safety recalls, and otherwise satisfy our eligibility requirements.

Guest: Incident Reporting

If you opted for a protection plan when booking your trip using our services, you must immediately report any damage to the vehicle you are using to ZIITIA Technologies LLC through our customer support. If a collision occurs, you must also file a report with the police. You will need to make all reasonable efforts to secure evidence from any available witnesses and provide ZIITIA Technologies LLC or third-party claims administrators with a written description of the incident and any other information requested, including identity and insurance information of any parties involved in the incident. You are also required to cooperate in any loss investigation conducted by ZIITIA Technologies LLC, third-party claims administrators, or insurers. After an incident, you may not continue to use the vehicle unless you have explicit permission from us. Failure to timely report an incident or cooperate in an investigation may reduce or invalidate any protection plan received from us.

Guest: Vehicle Theft and Repossession Responsibilities

In cases of vehicle theft or repossession, you may face legal consequences and void your protection plan if you leave the vehicle unlocked or unsecured, misrepresent facts related to the booking, use, or operation, return the vehicle to an unauthorized location, fail to communicate or cooperate during accident or vandalism investigations or operate the vehicle with false identification or without permission. Please note that the guest is responsible for any investigation costs and fees if a vehicle is reported as stolen. Suppose a booked vehicle goes missing or is stolen during the reservation. In that case, you must promptly return the key, file a police report within 12 hours, and cooperate fully with all parties involved in the investigation.

Host: Car Servicing and Maintenance During Hosting

ZIITIA Technologies LLC strongly recommends that hosts service their cars regularly. If there is an interruption of rental because of the host's car breakdown and the nature of the required maintenance is not covered by ZIITIA Technologies LLC auto insurance, the host will be responsible for fixing the car.

As a host, you agree to provide a secure, legally registered, and insured vehicle with up-to-date license plates, a clean title, and in proper mechanical condition. Beyond verifying a guest's driver's license, you will not gather any additional information or documentation from your guest during check-in, including their personal auto insurance. You commit to ensuring your listings are comprehensive and precise, and you will fulfill all representations made in your listings, including adhering to the quoted price for a guest. You will not cancel a booking to seek a higher price from a guest. If your vehicle is subject to a lease, loan, or other financing agreement, you must confirm that sharing your vehicle with us does not breach the contract terms with the lienholder. You will not offer any vehicle reported as missing or stolen. You will not offer any vehicle subject to a safety recall without first properly addressing the issue. You will not offer a vehicle that is not roadworthy in the location where it is shared, and it must not have any illegal modifications to any part of the vehicle. You will remove any firearms or other weapons from your vehicle before providing them to a guest.

You must regularly inspect your vehicle for any operational or safety defects. You promise that your vehicle will always be in safe and roadworthy condition, in good mechanical condition, and in full compliance with all applicable inspection and registration requirements. You will only list vehicles with a clean, non-salvaged, non-written-off, non-washed, and non-branded title. You agree to respond to any applicable recall or similar safety notices and complete any recommended action before allowing your vehicle to be booked. Additionally, if ZIITIA Technologies LLC believes that your vehicle does not meet reasonable standards, we may notify you and reserve the right to remove or decline to list your vehicle until its concerns have been resolved.

Host: Vehicle Availability

After booking a trip, you must make the vehicle available or deliver the vehicle as expected by the guest. If you offer the guest the option to pick up your vehicle at a specified location, you must accurately provide the vehicle's location to ZIITIA Technologies LLC and ensure that the vehicle is available at that location at the beginning of the reservation period. To qualify for any available protection plans, you must verify that the guest has a valid driver's license before providing the guest with your vehicle, and ensure that the driver's license matches the name on the reservation and that the person picking up the vehicle appears to match the facial appearance present on the driver’s license.

Host: Pricing and Earnings

You have the ability to set and revise your vehicle's pricing as you see fit. ZIITIA Technologies LLC will pay you the amount collected from guests who book your vehicle after the applicable fees have been processed by us. If you owe us money for any reason, ZIITIA Technologies LLC reserves the right to deduct those amounts from your earnings payment, debit your bank account, charge any of your payment methods on file, and send you an invoice.

Host: Vehicle Damage Reports and Reimbursements

If you have the protection plan offered through our platform, and you suspect a guest has damaged your vehicle, you must report the damage as soon as you become aware. The report must be issued no later than 24 hours after the scheduled end of the trip. Additionally, you must cooperate reasonably in the investigation of the damage to qualify for coverage. ZIITIA Technologies LLC will determine, based on the investigation, whether the damage occurred during the reservation period and if it is eligible for coverage. You will be reimbursed for the loss if eligible and you have a valid protection plan. Please note that failure to promptly notify ZIITIA Technologies LLC or cooperate reasonably in the investigation may result in denial of reimbursement or coverage for the damage.

The protection plans available to our hosts outline the allocation of financial consequences resulting from physical damage to a host's vehicle during a trip. ZIITIA Technologies LLC's contractual reimbursement for physical damage applies to your vehicle in the event of a collision or comprehensive event during the trip. If we choose to compensate you with the reimbursement value for your vehicle, you must comply with one of the following conditions at ZIITIA Technologies LLC's discretion: transfer the title and, if requested, physically deliver the vehicle to ZIITIA Technologies LLC or an appointed third party, or retain the title and accept a reduced reimbursement value equal to the salvage value based on the highest third-party salvage quote obtained by us. The reimbursement value determination will comply with applicable law and be decided by ZIITIA Technologies LLC.

Protection plans chosen by hosts on our platform exclude coverage for optional extras or personal property, such as aftermarket installations, removed from or damaged during a trip, as well as normal wear and tear to your vehicle. If you breach the hereby Terms of Service or submit inaccurate information about your vehicle when listing it on the platform, your selected protection plan will be voided, even if the circumstances are not directly related to the damage or harm at issue. These provisions are material and ensure your compliance.

Host: Accuracy of Information

You will maintain valid and up-to-date registration information and proof of insurance for any vehicle you share on our platform. You must maintain your own auto insurance policy for any vehicle you list on the platform, and such a policy must meet any minimum insurance levels required by law. You may need additional insurance coverage, including physical damage coverage if you share a vehicle subject to a lease or loan. You agree to provide us with information regarding your auto insurance policy as may be requested and to keep such information up to date. Where not prohibited by law, you hereby appoint ZIITIA Technologies LLC as your attorney-in-fact for the purpose of filing insurance claims, receiving insurance payment, otherwise administering an applicable insurance policy, and/or working with law enforcement, guests, or private entities to recover your vehicle, as necessary.

Host: Missing Vehicles

If you have an active protection plan and your vehicle goes missing, is not returned, and/or is stolen during the reservation period, you, as the host, must immediately contact a ZIITIA Technologies LLC representative and follow their instructions, including cooperating with us, the police, and any other authorities in all matters related to the investigation of the theft. If ZIITIA Technologies LLC instructs you to file a police report, you must do so within 24 hours of receiving those instructions.

Pick-up and Drop-off Procedures

Pick-up and Drop-off Locations

A pick-up location refers to the designated address where the guest receives their reserved car, and the host is responsible for delivering the car to that specified location. Conversely, a drop-off location is the designated address where the guest returns the reserved car at the end of the rental period, and the host is responsible for collecting the car from this location. It is essential for guests to clearly specify both the pick-up and drop-off locations so that the host can effectively deliver the car at the start of the rental and retrieve it at the end of the rental period.

Pick-up Procedure

For a smooth pick-up process, both the host and guest must confirm the car's pick-up before the rental status can be updated as “Active”. To facilitate this, both the host and guest must arrive at the pick-up location on time and confirm their arrivals. If guest arrives on time at the pick-up location and is still unable to receive vehicle from host within 30 minutes after the scheduled pick-up time, because they couldn’t find host, they may report “Host No Show-up”, no later than 3 hours after pick-up date. Similarly, if the host arrives on time at the pick-up location and is still unable to deliver vehicle to guest within 30 minutes after the scheduled pick-up time, because they couldn't find guest, they may report "Guest No Show-up", no later than 3 hours after pick-up date. In cases where the guest does not report “Host No Show-up” and does not confirm final pick-up within 3 hours, ZIITIA Technologies LLC assumes the guest received the reserved car as scheduled, and the rental status will be updated as “Active”. The guest may not be eligible for a refund.

Late Pick-up Penalties

Hosts and guests are required to adhere to the scheduled pick-up time. Hosts must deliver the car no more than 15 minutes after the scheduled pick-up date and time. A penalty fee of $35 will be charged for a delay of more than 15 minutes. A penalty fee of $45 will be charged for a delay of more than 20 minutes. If the host is more than 30 minutes late, they will be charged a penalty fee equivalent to a 1-day rental cost.

Guests are also required to be punctual for pick-up. A penalty fee of $35 will be charged for a delay of more than 15 minutes. A penalty fee of $45 will be charged for a delay of more than 20 minutes. If the guest does not show up to pick up the car more than 30 minutes after the scheduled pick-up date and the host reports “Guest No Show”, the guest forfeits the first day's rental fee as a penalty.

Drop-off Procedure

Both the guest and host must confirm the car's drop-off before the rental status can be updated as “Completed”. To facilitate this, both the host and guest must arrive at the drop-off location on time and confirm their arrivals. If the host does not receive the vehicle within 30 minutes after the scheduled drop-off time, they may report “Guest No Show-up” within 3 hours after the scheduled drop-off time. Similarly, if the guest arrives on time at the drop-off location and is still unable to return the vehicle to the host within 30 minutes after drop-off time, because they couldn't find the host, they may report "Host No Show-up", no later than 3 hours after drop-off time.

In cases where the host does not report “Guest No Show-up” and does not confirm final drop-off within 3 hours, ZIITIA Technologies LLC assumes the host received the car as scheduled, and the rental status will be updated as “Completed”. The guest may not be penalized for late delivery.

Late Drop-off Penalties

Both hosts and guests are required to adhere to the scheduled drop-off time. Hosts will be charged a penalty fee of $35 for a delay between 15-20 minutes, $45 for a delay between 20-30 minutes, and an equivalent 1-day rental fee for a delay of more than 30 minutes after the drop-off date.

Guests will also be charged for late drop-offs. A penalty fee of $35 will be charged for a delay between 15-20 minutes, $45 for a delay between 20-30 minutes, and an equivalent 1-day rental fee for a delay of more than 30 minutes after the drop-off date.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. ZIITIA Technologies LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website. You should not rely solely on the said materials to make decisions, we advise you to consult other, more complete sources of information. You are solely responsible for strictly relying on our website's materials. We have the right to change the information on our website without prior notice and users are responsible to monitor said changes. Any historical information present on our website is provided for reference only.

Additional Tools

Please note that our website may include third-party tools which are outside of our control. The access to said tools is provided on an 'as is' basis with no warranties, expressed or implied, and without any endorsement. We are not liable for the use of the third-party tools provided on our website. You are solely responsible for any risks associated with using said tools, we recommend reading the relevant third-party provider’s Terms of Service. ZIITIA Technologies LLC has the right to offer new third-party tools in the future.

Links

ZIITIA Technologies LLC has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by ZIITIA Technologies LLC of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Inaccuracies and Mistakes

Please note that any content available on our website may contain typographical errors, inaccuracies, or mistakes related to the service's description, pricing, promotion, and availability. We have the right to cancel or update any existing services should any information provided by us be proven inaccurate. Said information can be amended at any time without prior notice. Please note that we are not obligated to clarify any of the information related to our website and service, including pricing information, except as required by law.

Accessibility Statement

ZIITIA Technologies LLC is dedicated to ensuring that our technology and services are accessible to everyone, regardless of their individual circumstances. We actively strive to create an inclusive environment that caters to the diverse needs of our users. Our commitment to accessibility focuses on providing equal opportunities for all individuals to access mobility solutions and, in turn, enhance their overall productivity.

User and Vehicle Eligibility Criteria

To request ZIITIA Technologies LLC services, hosts and guests must be at least 21 years old. All users must confirm that they meet the age requirement, and any violation of this policy is strictly prohibited.

Guests seeking to reserve and drive a car through our platform must hold an active driver's license issued by an authorized agency in the United States, have no more than two combined violations or accidents in the past three years, and possess a verifiable physical address within the country. If a guest's address changes, they must update their contact information before reserving a car.

We are committed to providing a satisfying experience for guests booking and driving cars through our platform. All cars listed for hosting must adhere to specific criteria, including regular maintenance following the manufacturer's recommended schedule, having no salvage/repair titles, having no more than two combined violations or accidents in the past three years, being cleaned and disinfected before delivery to the guest, having no existing damage, and being no more than 25 years old at the time of registration. We prefer newer cars with optimum performance. Furthermore, hosts must meet our car photo view requirements, uploading eight views of the car during registration.

Verification Process

While guests are not required to have a prior account with ZIITIA Technologies LLC to be eligible for car reservations, they must comply with eligibility requirements, which we will verify. For instance, the names provided during reservation must match those on the guest's driver's license. We will not allow guests with unverifiable physical addresses to rent cars through our platform.

When allowed, ZIITIA Technologies LLC reserves the right, without obligation, to carry out screenings, checks, and processes aimed at assisting in verifying user identities or performing background checks, including driving history and driver's license validity and verifying vehicle information. ZIITIA Technologies LLC does not endorse any vehicle or user, their background, or commit to any particular screening procedure. At our discretion, we may employ third-party services to confirm the information you supply and obtain supplementary related data and corrections, authorizing us to request, receive, utilize, and store such details.

Please note that ZIITIA Technologies LLC, at its sole discretion, may approve or reject your request to book or list a vehicle. While we may attempt to ensure vehicle safety shared through the services, it does not guarantee or endorse the safety, roadworthiness, or legal status of any vehicles beyond the policies requiring hosts to maintain their vehicles in a safe, operable condition, legally registered for public roads, with a clean title and adherence to eligibility requirements.

All cars listed for hosting must be registered and approved by ZIITIA Technologies LLC. The car owner's name provided during registration must match the name associated with the car being listed. We may retrieve car information based on the VIN provided by hosts during registration and use this information to verify car eligibility. We will not allow car owners with unverifiable physical addresses to register and list cars through our platform.

When booking or listing a vehicle, or any time afterward when ZIITIA Technologies LLC reasonably believes there may be an increased risk associated with your account, you grant us written permission, in accordance with the Fair Credit Reporting Act, applicable consumer reporting laws, or similar regulations, to obtain your personal and/or business auto insurance score, credit report, and/or perform a background check, including a criminal background check where permissible under relevant law.

Ongoing Monitoring

To ensure continued compliance with our eligibility policy, ZIITIA Technologies LLC will periodically re-verify the eligibility of registered guests and listed cars. Factors such as complaints from guests or hosts, updates from state departments of motor vehicles, and other relevant information may trigger eligibility re-verification.

Dispute Resolution

Both parties agree to resolve disputes related to our service by adhering to the hereby provisions. Before initiating arbitration, both parties commit to informing each other of the dispute's nature and attempting to negotiate an informal resolution. If unsuccessful, the arbitration will be conducted by applicable California law and the Federal Arbitration Act. Exceptions to arbitration include disputes eligible for small claims court, intellectual property rights protection, and any claim that cannot be arbitrated under applicable statute or public policy. Arbitration procedures, costs, and confidentiality will be managed in line with the relevant rules and procedures. Parties have the right to opt out of arbitration by following the procedure outlined within 30 days of accepting these Terms of Service or starting their first rental. Future amendments to the arbitration agreement will not apply to claims filed prior to the amendment's effective date. If arbitration does not apply, disputes will be resolved in a court located in California. Parties agree to bring claims against each other only on an individual basis and not as part of a class or representative action.

Disclaimers

ZIITIA Technologies LLC offers a platform that facilitates vehicle sharing between hosts and guests. Unless otherwise specified in the hereby Terms of Service, ZIITIA Technologies LLC does not provide vehicle sharing, rental services, or insurance services, and is not responsible for the actions or omissions of the users of the platform, the vehicle manufacturer, or any third-party service providers. Our services are supplied “as is” without any warranty, express or implied. To the extent permitted by applicable law and without limiting the foregoing, ZIITIA Technologies LLC explicitly disclaims any warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement, as well as any warranties arising from dealing or usage of trade. ZIITIA Technologies LLC does not guarantee that the services, including listings, vehicles, or optional extras, will meet your needs or be uninterrupted, secure, or error-free. We also make no warranty regarding the quality of any listings, vehicles, hosts, guests, extras, services, or any content or the accuracy, timeliness, truthfulness, completeness, or reliability of any content obtained through our platform. Any advice or information acquired from ZIITIA Technologies LLC, its service providers, or through the services or content will not create any warranty not expressly stated herein.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the website; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the website with whom you connected via the website.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Agreed Damages

You understand that the precise damages resulting from your violations of the agreement, including but not limited to (1) participating in unauthorized transactions, as defined in these Terms of Service, (2) employing ZIITIA Technologies LLC domains, trademarks, or taglines without explicit permission, such as registering website domains or social media handles, or bidding on digital advertising keywords, (3) initiating legal action or asserting claims against ZIITIA Technologies LLC Parties or a ZIITIA Technologies LLC user in a manner that is prohibited or waived under these Terms of Service, (4) as a host, providing a vehicle through our services with expired registration or without proper registration documents in the vehicle, (5) as a host, offering a vehicle that has been reported as missing or stolen, (6) as a host, offering a vehicle that is not roadworthy or is in an unsafe condition, (7) as a host, canceling or modifying a booking to influence the price or potential earnings for a vehicle, or (8) creating or using your ZIITIA account to bypass suspension, termination, or closure of another ZIITIA account, are challenging to accurately assess and would be difficult for ZIITIA Technologies LLC to prove definitively. In the event of any such breach, you agree to compensate us for any such actions in accordance with applicable laws and regulations. This agreed damages provision is a crucial aspect of the agreement between ZIITIA Technologies LLC and you. It will be enforced to the extent permitted by applicable law, with any unenforceable aspects being severed while preserving the remainder in effect.

Service Scope and Limitations

ZIITIA Technologies LLC is not a car rental company and does not own any of the vehicles listed on the platform. All existing listings are provided by third parties. Additionally, we do not engage in short- or long-term vehicle leasing. Instead, we offer an online platform that enables vehicle owners and individuals seeking vehicles to connect and share vehicles among themselves, subject to the hereby Terms of Service.

Right to Terminate

The hereby Terms of Service are effective until they are terminated either by you or us. If we suspect you of failing to comply with any terms or provisions of the hereby agreement we may suspend or terminate your right to use our platform and terminate these Terms of Service immediately without prior notice to you for any breach of these Terms of Service, additionally you have the right for termination if you decide to stop using our services. Please note that you will still be liable for all amounts until the date of termination and during the said time we may deny you access to our platform. The liability and obligations of the involved parties will survive the termination of the hereby agreement.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Entire Agreement

These Terms of Service and any policies or operating rules posted by us on the website or with respect to the website constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. No joint venture, partnership, employment, or agency relationship was created between you and us as a result of these Terms of Service or use of the website. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of California. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

ZIITIA Service Coverage

ZIITIA Technologies LLC’s service coverage includes all states across the U.S.